About these terms
These terms apply to repair work, to parts and hardware we sell, and to the use of this website. By leaving a device with us or buying from us, you agree to them. If anything here is unclear, please ask us before going ahead.
Quotes and approval
- We diagnose the fault first and then give you a price. We do not carry out chargeable repair work until you have approved that price.
- A quote covers the fault we identified. If we find an additional or unrelated fault once work is underway, we will stop and come back to you with a revised price before continuing.
- Quotes are valid for a reasonable period and may change if part prices or exchange rates move significantly.
- A diagnostic fee may apply where we have carried out substantial investigation and you decide not to proceed. We will tell you if that is the case before we start.
Turnaround
Most repairs are completed within 2-5 working days. Diagnosis is usually done within 24 hours of drop-off, and we always confirm the price with you before any work begins. Jobs that need a part we do not stock may take longer, and we will tell you if that is the case.
Timeframes are estimates given in good faith, not guarantees. Delays caused by parts availability, shipping or faults that prove more complex than first diagnosed are outside our control, and we will keep you informed if they occur.
Warranty
Repairs carry a 30-day warranty on our workmanship. New parts we supply are covered by their manufacturer warranty. The warranty does not cover new accidental damage, liquid damage, or faults unrelated to the original repair.
To make a warranty claim, bring the device back to us with your job code. If the same fault has returned and it is covered, we will put it right at no further charge. Warranty does not transfer to a new owner if you sell the device.
Your data and backups
Please back up your data before leaving a device with us. Many repairs require software to be reinstalled or storage to be replaced, and data on a failing device may already be at risk. We take reasonable care, but we cannot accept responsibility for loss of data, software or settings. Data recovery, where possible, is a separate service that we will quote for.
Unrepairable devices
Sometimes a device cannot be economically repaired, or cannot be repaired at all. If that happens we will tell you honestly, return the device to you, and charge only for diagnostic work where we told you in advance that it applied.
Collection of devices
- We will contact you using the details you gave us when your device is ready.
- Please collect your device promptly once notified. Our workshop space is limited and we cannot store completed jobs indefinitely.
- If a device is left uncollected for an extended period despite our attempts to reach you, we will contact you about it before taking any further step. We will not dispose of a device without making reasonable efforts to reach you first.
- Please bring your job code when collecting. We may ask for identification where ownership is unclear.
Parts and hardware we sell
- New parts and hardware carry the warranty offered by their manufacturer.
- Pre-owned items are sold tested and as described. Where an item is used or refurbished we say so clearly.
- Prices shown in our online shop are a guide and may change. Stock levels move during the day — please confirm availability with us before travelling.
- Our online shop does not take payment. It is there so you can see what we have and get in touch.
Using this website
- Repair tracking links are private to the job they belong to. Please do not share them more widely than you intend.
- Please do not submit false information through our enquiry forms, or use them to send unsolicited or abusive messages.
- We may limit or block access where our public forms are being misused.
- Content on this site belongs to us and may not be copied for commercial use without our permission.
- We aim to keep the site accurate and available, but we do not guarantee it will be uninterrupted or free of errors.
Our responsibility
We carry out our work with reasonable skill and care. Where we are responsible for loss or damage, our liability is limited to the cost of the repair or the item concerned. We are not liable for indirect losses such as lost business, lost income or lost data. Nothing in these terms limits any liability that cannot lawfully be limited.
Privacy
How we handle your information is set out in our Privacy Policy.
Changes
We may update these terms. The version published here at the time you leave a device with us or make a purchase is the one that applies to it.
Getting in touch
If something has gone wrong, please talk to us first — most issues are resolved quickly in person. You can reach us on +265 884 451 260 or +265 992 296 550, or at smiletemechome@gmail.com. These terms are governed by the laws of Malawi.